Return Policy

Unwashed, unworn, or defective merchandise may be returned within fourteen days from the date merchandise was received. Item(s) must be returned in condition received or merchandise will be returned to sender.

All sales final on intimate apparel and sale item(s).

Refunds are not offered. Only exchanges. If the item you want exchanged is out of stock we will allow a refund of your purchase. Refunds will be credited to original credit card only. Shipping is not refundable.

A direct signature is required for all deliveries. If no one is available to sign, Fed Ex will leave a "call tag" at the residence for pick up. Customers are responsible for their availability. Shipping and handling is not refundable for any "RTS: return to sender" packages.

Return shipping charges will only be refunded due to discrepancies and errors of PoppinTags.com. We only refund up to the price of “standard ground” shipping.

Every customer must follow these simple guidelines in order to receive a refund:

  1. A Return Authorization Number (RA#) must be obtained from customer service to receive a refund. RA# must be written on the outside of the packaging. If Ra# is not visible or provided, package may get lost or returned back to you.
  2. Download return form located below if one was not provided with your delivery.
  3. On the packing slip, circle the item(s) being returned. Please indicate reason for return.
  4. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
  5. Send return to following Address:

Attn: Online Returns Department
1317 East Outer Drive Saginaw, MI 48601

All returns are recommended to be sent via a traceable carrier such as USPS, UPS or FedEx. Poppin Tags LLC is not responsible for packages not received if sent via a non-traceable carrier. Returns must be shipped prepaid. We do not accept C.O.D deliveries.

Returns may take one to two weeks from the date they are received to our warehouse to process and at least one billing cycle for the credit to appear on your credit card statement.